The information on this web-site is presented in good faith and for general
information only. Neither DONG Energy nor its subsidiaries make any
representation or warranty as to the completeness or accuracy of any of the
information. In no event will DONG Energy nor will any of its subsidiaries be
responsible for damages or losses of any nature whatsoever resulting from the
use of or reliance upon any information or any product or service referred to on
Certain statements on this web-site are based on the beliefs of DONG Energy's
management, as well as assumptions made by and information available to the
management and such statements may constitute forward-looking statements. Such
forward-looking statements involve known and unknown risks, uncertainties and
other important factors that could cause actual results or achievements to
differ materially from any future results or achievements expressed or implied
by such forward-looking statements.
Persons intending to use a product
or a service of DONG Energy must read and follow all instructions accompanying
that product or service and must comply with all applicable laws and regulations
relating to the use of that product or service.
This disclaimer and the contents of this web-site shall be governed
exclusively by Danish law without regard to its conflict of law rules. Any
dispute arising out of or in relation to this disclaimer shall be settled solely
by the Courts of Denmark.
1. General points
DONG Energy (controller) registers
personal data at www.dongenergy.dk and www.dongnergy.com so that we can provide our customers and
other visitors with the best service.
For example, we record personal data when we receive notification of a change
of address and brochure order forms, or if you create a user ID on our website.
DONG Energy records these data:
Contact information: Name, address, telephone number and e-mail address. The
reason we need to use this information is that we would like to be able to:
- send news items to everyone who expresses an interest
- deliver items and services to you
- supply power products, e.g. fixed-rate electricity for a period of time.
- read the meter for the purpose of settling your electricity consumption.
When you buy power on DONG Energy’s homepage, we record your date of birth.
We do that in order to be able to credit-rate you in connection with your
You always have the option of accessing and inspecting the data we have
recorded about you. You can lodge an objection to any registration under the
rules of the Danish Personal Data Protection Act.
2. Information will not be disclosed without your consent
DONG Energy neither sells nor discloses registered information
without obtaining your consent first.
If you wish to change to a different electricity supplier, we will pass your
customer data on to the new supplier. This is always done by arrangement with
3. How long does DONG Energy keep the registered personal data?
DONG Energy retains registered data for as long as necessary to be
able to provide visitors to www.dongenergy.dk and www.dongenergy.com with good service:
Contact forms and competitions
Personal data recorded
through contact forms are kept for one year. If you have written on the contact
form that you are happy to receive news and information from DONG Energy by
e-mail, e.g. about energy saving tips, energy-wise appliances and
up-to-the-minute offers, we will hang on to the data until you yourself ask for
them to be deleted.
Mail to DONG Energy’s Customer Centre
If you’re a
customer with DONG Energy, we’ll keep your e-mails for as long as you’re a
customer. According to the Danish Bookkeeping Act, DONG Energy must store some
information for five years. This applies to your bills and invoices, for
If you are not a customer, we will retain your e-mails for as long
as is relevant to the matter in hand.
The information you provide when creating a user name and password
for some of our services will be kept by us for as long as your user profile is
active. Then we delete it.
Opting for news mail
When you register for DONG Energy’s
news mail, we keep your e-mail address until you cancel your registration.
4. DONG Energy registers visits to our website
Energy uses a standard tool to register the number of visits to our website, the
domains visitors come from and the pages they view at www.dongenergy.dk and www.dongenergy.com.
DONG Energy uses these statistics
to improve and further hone our customer service.
5. Who has access to the information you enter?
departments at DONG Energy that deal with servicing our customers have access to
the personal data registered.
DONG Energy stores the registered personal
data in unencrypted form. Personal data are stored in databases protected from
unauthorized access by means of user ID and password.
in EnergyManager and Self-Service are encrypted at 128 bit level by means of SSL
(Secure Socket Layer). That prevents any third-party from accessing data.